HR - Ops Manager

HR and Operations Manager with 10+ years’ experience in organisational development, hospitality management, and operational optimisation across hotel groups and consulting environments. Strong capability in personnel management, business process improvement, quality and safety control, and long‑term budgeting, with a proven record of enhancing service standards and reducing operational costs.

Experienced in building and leading corporate training centres, designing multi‑level staff development programmes, and implementing structured training systems for diverse age groups and job functions. Skilled in customer and client relationship management, operational planning, and cross‑functional coordination to improve efficiency and service delivery.

Holds advanced management training from Premier International, Reikartz Hospitality School, and MIM Link, supported by a Master’s degree in Ukrainian Philology and extensive professional development in hospitality leadership. Technically proficient across hotel management systems including 1‑C: Trade, Chameleon, 1‑C: Smart Hotel, MyHotel, Bitrix24, Platrum, Unikraft, Shelter, B‑52, and MS Office.

Known for operational discipline, people‑centred leadership, and the ability to drive organisational growth through structured processes, staff development, and service excellence.